Full Service & Product Warranty
Dependable Support From Day One - We've Got Your Back
When you choose to trust our machinery, you're not just buying a machine to work. You're also gaining a comprehensive support system dedicated to ensuring the smooth operation of your project.
✔ Comprehensive Warranty Coverage✔
Every excavator comes with a standard full-machine warranty. Key components such as the motor, battery system, and hydraulic parts receive extended protection to ensure long-lasting performance.
✔ Free Technical Assistance✔
Whether you're setting up for the first time or troubleshooting on-site, our engineers are ready to help through:
• Online video guidance•
• Remote diagnostics•
• 1-on-1 technical consultation•
• Quick problem-solving response•
✔ Fast & Secure Parts Supply✔
We stock essential spare parts and ship globally, ensuring:
• Quick delivery•
• Original components only•
• Reduced downtime and cost•
✔ Lifetime Customer Support✔
Even after your warranty ends, we remain your service partner. You'll always have access to upgrades, professional guidance, and affordable parts.
Spare Parts
Fast Spare Parts Support
We can supply spare parts for your machine within 7 business days or even faster.
At the moment, part numbers are not listed online, but don't worry - we've made the process simple
You can provide the part number from your Parts Book, or if you're not sure, just describe the part and send us some photos. Our team will quickly confirm the correct part for you..
We are committed to ensuring fast delivery, accurate matching, and minimal downtime for your machine.
If you ever have urgent needs, maintenance questions, or need help identifying components, we're here and ready to assist at any time.
Quality, Reliability
our machines are certified with CE and EPA, ensuring they meet strict safety and quality standards. This gives our customers peace of mind and allows our products to be widely accepted in global markets - especially in Europe, where regulatory requirements are high.
These international certifications not only prove that our equipment is reliable and safe to operate, but also help our partners expand confidently into more regions with fewer restrictions.
Loading and transport
Each unit is packed in a reinforced wooden crate and tightly wrapped with moisture-proof plastic film. This provides maximum protection against impact, humidity, and dust during long-distance shipping - so you receive your machine safe and ready to work.
Shipment
We can ship our products from major Chinese ports to virtually any port worldwide. With reliable ocean freight channels and well-organized logistics, we ensure your equipment arrives safely and on time, no matter where your business operates.